Terms and conditions

CHARGED DEPOSITS

We do not charge deposits to our account customers. You will be billed and payment is expected 30 days from the date of the invoice.

You must send a copy of your driving licence, National Insurance number or share code, before the vehicle is supplied to you unless it is being covered by your company insurance and you are an approved driver. Any vehicle requiring re-fuelling will be recharged at our suppliers’ rate plus VAT – applicable to any vehicle returned with less fuel with which it was provided. The hirer is liable for all fuel used for collection and delivery to and from the suppling branch.

We are happy to accept your company insurance to cover the vehicle whilst in your possession, a copy of which must be supplied with your account application. All rental cars and vans can be supplied with comprehensive insurance but are subject to an excess. We can only reduce the excess on certain vehicles. All vehicles are supplied subject to a £2000 insurance excess except people-carriers, minibuses, prestige cars and 4×4’s which have an excess of £3000. The insurance excess charge becomes payable by the hirer in the event of any damage being incurred during the rental period. In the event of damage to the rental vehicle please notify us within 24 hrs. The excess will be charged to the credit or debit card that was given and accepted when making the reservation. Please note that any overhead height damage to any vehicle will be charged for the full repairing cost and rental whilst in the bodyshop (loss of use).

UNLIMITED MILEAGE

Miles are unlimited for rentals up to 28 days within reason, not to exceed 500 per week. Once a rental hits 28 days the mileage is limited to 2000 miles per 28 day period and excess mileage will be charged at 35p + Vat per mile. Unlimited mileage is also not covered for rentals under the 28 day period when vehicle abuse of short high mileage i.e. excessive mileage and European rentals where by mileage usage exceeds 500 miles per day.

ADDITIONAL DRIVERS

If using your own insurance, the number of drivers is only limited by the insurance policy conditions. If we supply the insurance, we allow a max of 4 drivers to drive our rental vehicles. The charges for any additional drivers are £15-£20.00 per day for any of the vehicles we supply depending on the group of vehicle and age of the driver.

RENTAL VEHICLES TRAVELLING TO EEC COUNTRIES

We allow some of our rental vehicles to be taken abroad at an additional cost. Vehicles must be covered by your own insurance. All vehicles are covered by AA or RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles to be taken abroad without our prior consent. Check the DVLA web site for full details.

Please note we do not supply maps, high visibility jackets, warning triangles, breathalyser kits, first aid kits or headlight converters for your journey and you must purchase these at your own cost. Some countries will require you to carry certain items to comply with their driving laws – it is your responsibility to fulfil their requirements.

LONDON CONGESTION CHARGES, PARKING AND SPEEDING FINES.

It is the hirer’s responsibility, to pay all London congestion charges, parking, and speeding fines. If the vehicle must travel through a congestion charge zone for us to deliver or collect the vehicle, then the customer is liable for the Congestion charge. If our company receives notification of an unpaid fine, then we will charge the amount of the fine plus a £55.00 + VAT administration charge. Please make sure all fines are paid by the hirer to avoid any added charges. The same applies for all fines and contraventions.

FUEL CHARGE DISPUTES

Please be advised, should you receive a fuel charge due to the levels of fuel not being the same as per your rental agreement and you wish to dispute this, please provide proof of fuel purchased and respond to the email notification advising you of the charge and a full dispute will be raised.

Fuel is charged to and from the hire branch.

COMPLAINT’S PROCEDURE

Our company is confident, that the service we offer all our customers will be of the highest standard and that that the vehicle supplied will be satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. Please email: [email protected]

On receipt of your e-mailed complaint, we will investigate and respond within 7 working days. Please note, that any complaint received later than the 28 days, cannot be considered.

OUR TERMS & CONDITIONS ARE SUBJECT TO CHANGES WITHOUT NOTICE.