Frequently Asked Questions
Can we supply vehicles to a specific location?
Yes, we can supply the entire UK mainland at a time and a place to suit you (excluding any islands of the UK mainland) i.e. we can have a vehicle ready for your arrival at any UK airport.
Do we supply one-way rentals?
Yes, we offer one-way rentals to and from any UK mainland location, that does exclude islands of UK mainland and European locations. (This will involve an extra charge depending on the vehicle group).
Can our vehicles travel in Europe?
Yes, we permit our vehicles to travel into all EU listed countries (certain groups only).
Do we charge for mileage?
No, we do not limit or charge for ‘extra mileage, we do however have a fair usage policy of up to 2000 miles a month (extra charges may apply of £0.10p a mile + Vat)
Is insurance included?
Yes, fully comprehensive insurance is included and insures the vehicle and all persons travelling in the rental vehicle except the driver. It does not cover goods in transit or Hire and Reward.
How much is the insurance excess?
We provide fully comprehensive insurance for vehicles with a £1000 excess as standard, our CDW (Collision Damage Waiver) starts at just £9 per day and reduces the excess to £500 – an industry best!
Our minibuses and people carriers do not have excess reduction. Your liability is £2000.
Are there any exceptions?
Yes, excessive wear of tyres, damage to windows, fuel contamination (diesel in petrol engine/petrol in a diesel engine) any DPF issues and overhead height damage are not covered and for these items, you are fully liable.Note that you are liable for ‘malicious damage’ this covers all damage that can be considered on purpose or without due care and attention.
What are the criteria to drive 15/17 seat minibus?
You must be a minimum age of 30 years and you must have a class D1 on your driving licence.
How do I reserve my required vehicle?
All reservations need to be booked here through our secure website, it’s really easy to use and will create a record and receipt. You can contact us Monday to Friday 08.30 to 17.30 and Saturdays 08:30 to 12.30 if there is anything we can help you with.
How do I know that my requested booking is available?
When you place your rental reservation, you will receive an email booking acknowledgement and, once we have secured your requested vehicle, a further email will be sent to confirm your reservation.
How much deposit do I have to leave?
Unlike others, we don’t charge a deposit! We pre-authorise an amount on your Credit / Debit card of £250 – £500 (depending on the vehicle group) It doesn’t leave your account but will be earmarked for availability should it need to be redeemed, for up to 72 working hours. The authorisation code we receive does, however, allow us to take payment for any unpaid rental charges or PCN notices that have not been paid during your rental dates.
Where can I find the vehicle collection address?
We will send it to you once we have received your booking and have confirmed it. Please note that whilst we endeavour to provide the vehicle at the branch you have selected, on some occasions if your preferred branch does not have availability, we will book the vehicle at another local branch and confirm with you that this is acceptable.
Can I leave my car at the rental office?
Some branches have secure parking facilities. Once you have received your booking confirmation, you will have the contact details for the rental branch and can contact them to confirm parking facilities.
How do I alter my vehicle booking?
Give one of our friendly staff a call during office hours and we can adjust or amend your booking details. If your request is outside office hours email us at firstname.lastname@example.org and we will endeavour to respond just a soon as we can.
What shall I do?
If you breakdown – look for the instructions on your rental agreement papers or on this website’s contact us page, and call the roadside assistance service provided (we have different ones on different vehicles), and they will look after you.
If the vehicle has been damaged – call us the number on your hire agreement or Key fob and please leave a message if no one is available.
If the vehicle has been stolen – call the Police on 112
(European emergency number)